We are aware that the volume of incoming calls to the practice is currently unprecedented. We are very sorry that this means you may have problems getting through to us. We have checked with our telephony provider who has confirmed that the lines are currently extremely busy. There are no errors with our lines and the system is working correctly.

We have had to disable online appointments booking due to Covid and we have also been advised to discourage patients from entering the building with queries. Both of these mean there are significant extra pressures on the telephone lines.

We are looking into workaround solutions but in the meantime please send us a message via your SystmOnline account or complete an e-consult via our website if you are trying to contact us about a medical matter. If you are not registered for SystmOnline please email the practice at parkparadesurgery@nhs.net to request registration – you will need to send either photos or scanned copies of your ID (photo ID & proof of address) and will then receive log in details.
Please do not use the email address for any other correspondence.

We will keep the situation under review and look to make continual improvements where we can

During the COVID-19 pandemic, we are working to keep both our patients and staff safe. Therefore, where possible, we are offering a remote consultation as an alternative to attending the practice in person.

If you agree to a remote consultation the GP or healthcare professional may need to receive and store images taken by patients for clinical purposes. This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent. The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions.

Occasionally these images may be of an intimate area. Please be assured we will never ask for images of an intimate area of a child to be sent.

For adults, verbal consent will always be sought during a telephone consultation with a Clinician and documented before images of an intimate area are received by the Practice. If we need to store images on your GP record this will be only for as long as necessary. It is a patient’s choice to share an image either of their own accord or at the request of the health professional treating you. Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care. Further details about how remote consultation works can be obtained by contacting the practice.