Back to News

COVID-19 & Changes to our Service Posted on 8 Apr 2020

Covid 19

Park Parade Surgery is still open -

The way in which you receive medical care has changed to protect you and our staff.  This will mean:

  • You may receive most care by telephone or video
  • You may need to access services using the NHS app or online
  • Please make sure you do NOT come to the surgery unless invited to do so
  • If you have symptoms of Covid-10 please stay at home and follow the latest advice on NHS Coronavirus information

Booked Nurse appointments remain available for:

  1. Wounds, Staple and suture removals
  2. Leg Ulcers
  3. Baby & child routine immunisations
  4. Other immunisations: Whooping cough in pregnancy; Pneumovax & MMR catch up in adults. This follows Government advice to ensure that both children and adults continue to be vaccinated for prevalent and high risk diseases
  5. Essential Injections:  Antipsychotics, Aranesp, Zoladex, Prostap, Denosumab & Depo- Provera
  6. Cervical smears for those on one year follow-up due to previous abnormalities
  7. Telephone contraceptive pill reviews   

Annual reviews are currently paused.  The highest risk patients will still be assessed, and will be contacted by the surgery when we are able.

All joint injections are also not currently being offered.

Blood Tests

Walk-in Phlebotomy is currently closed.  Appointments are available for ESSENTIAL blood testing only.  These are on a booked basis within Mowbray Square Medical Centre.


All prescriptions are now being sent electronically to a pharmacy of your choice, to reduce the risk to you, and our staff, by patients coming in to collect paper prescriptions.

You can nominate your preferred pharmacy by informing us over the phone.

If you want to set up online access in order to request your prescriptions you can do this via the NHS App.  More information here on GP online services.

E-mailing the surgery

Please do not email the surgery if you have a query regarding a medical matter, we cannot guarantee that emails are responded to promptly. If you have Online Access you can use the Messaging option to send us your message, this is more secure and confidential. If you need to speak to a doctor then please telephone reception and you will be added to our telephone list to be responded to in an appropriate timeframe.


Letters have been sent by the government to ‘VERY high risk’ patients already.  This includes people who:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition or are taking medicine that makes them much more likely to get infections
  • are pregnant and have a serious heart condition

These patients are advised to SHIELD themselves for 12 weeks -  see the Government advice on Shielding.

If you have received an NHS letter or are caring for someone who has, you can register for further support here Register for support if extremely vulnerable or call 0800 028 8327, the government’s new dedicated helpline.

Social Distancing

Patients who are ‘at increased risk’ are :

  • those over the age of 70 (regardless of medical conditions)
  • those who are pregnant
  • those with pre-existing conditions which make them eligible for the annual flu vaccine, (full list on at risk group on NHS website)

These patients need to very strictly follow the Government advice on Social Distancing. We do not yet know how long they are expected to do this.


If you have COVID-19 or someone in your household does then you should follow Government advice on Self Isolating.

If you need it for your employer you can obtain an ‘isolation note’ by visiting NHS 111 online, rather than contacting a doctor.  For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after 7 days of sickness absence.

However - We have been receiving a number of questions from patients regarding their ability to work due to the current Covid-19 outbreak.

If you have a query as to which group you fall into and are very concerned you may contact reception, we will usually SMS (text) a simple reply but this may not be the same day.

We are sorry but due to the extreme pressure on the NHS currently we are NOT able to:

  • Write any letters
  • Speak to individual patients about this
  • Do private reports for employers or employees.

Sources of support, information and help

The GPs understand this is a very difficult time for everyone.

Are you concerned about financial hardship, accommodation, isolation, access to food?

Living Well in North Yorkshire Logo

The Living Well team are coordinating this kind of support for people – charities, volunteer organisations and food deliveries for example. Tel: 01609 780780

This is a very stressful time for everyone, if you feel you need support then the following resources may be helpful:

IAPT North Yorkshire Logo

For patients that are struggling with: stress, anxiety, depression, obsessive compulsive disorder (OCD), phobias.

You can refer yourself directly to a psychological therapies service (IAPT) without seeing your GP, either using the online referral form or by phoning 01423 852137 or 01423 852000.

healthwatch north yorkshire

Health Watch North Yorkshire
website includes links for mental health helplines and apps for mental health wellbeing.

Just B Bereavement Support

Just B counselling have launched a ‘Hear to Help’ line available to anyone 01423 856799 8am-8pm

Kooth Logo

Kooth provides online mental health services for children & young people. It is free, safe and anonymous.

Your Neighbourhood Professionals. Just a Click Away!